Refund policy

At Thrive, we value our clients and are committed to delivering quality social media engagement services. Because our services involve real-time digital campaigns and immediate resource allocation, we have set the following refund policy:

1. General Policy

• All purchases for social media engagements (likes, comments, followers, shares, etc.) are considered final once the campaign has started.
• Refunds are only available under specific circumstances outlined below.

2. Eligible Refunds

You may be eligible for a partial or full refund if:

• The order was not delivered within the agreed timeframe.
• The services delivered differ significantly from what was purchased.
• The engagement delivered drops below 70% of the promised amount within the first 30 days, and Thrive fails to replenish it as per our retention guarantee.

3. Non-Refundable Cases

Refunds will not be issued if:

• You change your mind after purchasing.
• Your account is restricted, suspended, or banned by the social media platform due to reasons unrelated to our services.
• You provide incorrect, incomplete, or inaccessible account details.
• You engage in fraudulent or abusive behavior.

4. Refund Process

• To request a refund, please contact our support team at support@thrivemedia.com within 7 days of your purchase.
• Refund requests will be reviewed and processed within 5–10 business days.
• Approved refunds will be issued to the original payment method only.

5. Service Guarantee

If for any reason Thrive is unable to deliver the purchased engagement within the specified timeframe, you will have the option of:

• A full refund, or
• Credit toward another Thrive service of equal value.

6. Policy Updates

Thrive reserves the right to update or modify this refund policy at any time. All changes will be communicated via our website.